Privacy

Last updated: December 31, 2025

Welcome to Trang Tien Ice Cream Saigon . We are committed to protecting your privacy and personal information. This policy describes how we collect, use, and secure your data when you use our services at the store or website.

1. Information collected

We collect the necessary information to facilitate your shopping experience:

  • Personal information: Name, email address, phone number, shipping address, and payment method.
  • Transactions: Purchase history, viewed products, shopping cart.
  • Technical details: IP address, device type, and how you interact with the website.
  • Payment: Processed securely through Shopify's system.

2. Purpose of use

Your data is used for:

  • Order processing, delivery, and after-sales support.
  • Improve the shopping experience and personalize product recommendations.
  • We will send you notifications about your order or special offers (if you agree).
  • Ensure system security and prevent fraud.

3. Sharing information

We absolutely do not sell your personal information. Information is only shared with:

  • Shopify platform: The provider of the technical infrastructure for websites.
  • Shipping partner: To handle the delivery of goods.
  • Government agencies: Upon legitimate request as stipulated by Vietnamese law.

4. Security and Storage

  • Storage: Information is stored on Shopify's secure server system.
  • Security: We apply the best security standards. However, please note that no method of transmission over the internet is completely secure. You should secure your personal login information yourself.

5. Customer Rights

You have the right to:

  • Access and request a copy of your personal data.
  • Request to correct inaccurate information.
  • Requests for data deletion (except where we have a legal obligation to retain the data).
  • Opt out of receiving promotional messages/emails at any time.

6. Contact Information

To exercise these rights or to have your questions answered, please contact:

  • Managing entity: Trang Tien Ice Cream Saigon (Official franchise branch)
  • Address: 205 Nguyen Tri Phuong Street, An Dong Ward, District 5, Ho Chi Minh City
  • Hotline: 028 7303 4335
  • Email: info@egg-ventures.com